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Return Policy

At My Cup of Cake, we take great pride in the quality of our products. If, within 30 days, you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value. The following policies apply to all returns:

An original receipt is required for all returns.

Returns with the original purchase receipt will be exchanged or refunded in the original tender if the food packaging is not opened or tampered with in any way. Consumable items such as food can not be returned when the package is opened or the My Cup of Cake label has been destroyed, torn or tampered with in any way. We cannot accept returns of personalized or monogrammed merchandise or special-order items except when due to defect.

How to Return an Item:

To return or exchange an item, simply indicate the reason for the return and the action to be taken: replacement or merchandise credit along with your name, address, city, state, zip code and telephone number. Please include the date of purchase, your order number and the credit card number you used to purchase the item. Please note consumable items such as food cannot be returned when the package is opened or tampered with in any way. Place the Return note in the box with your merchandise. Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:

My Cup of Cake
588 Broad Street
Oneida, NY  13421

If you have questions about our return policy, please call us at 516 767 6431.

Shipping Policy

We take as much care in shipping your order as we do in preparing your delicious My Cup of Cake. Our team will take time to carefully pack and ship your order. Please be patient as it may take up to 2 days from the time of order to pull, pack and ship your order to you. Please be patient during high peak holiday seasons. We offer overnight, 2nd day, and standard ground (up to 5 -7 business days) shipping. My Cup of Cake currently ships to U.S. addresses only. We cannot ship to P.O. Boxes. Any questions regarding your order, please call 516 767 6431.

Shipping Methods

FedEx Standard Overnight Shipping Method:

Standard Overnight Shipping orders received by 10:00 AM EST on regular business days may take one day to pull and pack the order on Monday-Friday and then are shipped the following day via FedEx Standard Overnight Shipping to arrive with next-business-day delivery by 3 PM to most US addresses; by 4:30 PM to "rural" areas. Orders placed after 12:00 PM EST will be shipped the following business day. BE SURE TO ALLOW ONE FULL DAY TO PULL THE ORDER Standard Overnight Shipping is available throughout all 50 states but not available in all areas of Alaska and Hawaii. We cannot ship to any P.O. boxes via FedEx Standard Overnight Shipping method.

FedEx 2nd Day Express Method:

2nd Day Shipping orders received by 10:00 AM EST on regular business days may take one day to pull and pack the order on Monday-Friday and are shipped the following day via FedEx 2 Day Shipping to deliver by the end of the second business day. Orders placed after 12:00 PM EST will be shipped the following business day. BE SURE TO ALLOW ONE FULL DAY TO PULL THE ORDER.

FedEx Standard Ground:

FedEx Standard Ground Shipping orders received by 10:00 AM EST on regular business days may take one to two days to pull and pack the order on Monday-Friday and will be delivered within 5 -7 business days. BE SURE TO ALLOW ONE to TWO FULL DAYS TO PULL THE ORDER. FEDEX charges $3.00 or more for residential home delivery.

WEEKENDS

Please note we ship on weekdays.  If you ship on a Friday, your package will not go out until Monday. If shipping across the country, i.e., NY to CA, it could take FEDEX up to 14 days to deliver a ground package. Sunday delivery is unavailable and weekends are not considered “movement’ days.

Redirected Packages

A $10.00 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. We cannot extend our guarantee when incorrect addresses are given.

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